The warranties do not apply to Goods that have not been paid for in full and/or any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to manufacturer instructions (including poor maintenance, de-scaling and cleaning).

Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Engineer call-outs and repairs carried out on non-warranty faults or defects are subject to further charges. No Goods will be sold on a ‘sale or return’ basis without prior written approval by Ace Direct

General:

The standard warranty, with certain exclusions as set out below, is as follows: Ace Direct (we) warrants that the Product shall conform in all material respects with our published description and any applicable specification we have provided to the end user relating to the product. Ace Direct further warrants that the product will be free from material defects in design, material and workmanship for a period of 12 months from the date of delivery to the end-user. Reconditioned or second hand equipment are supplied with 6wk warranty unless otherwise specified. During this time we will, at our discretion, either repair or replace the faulty item or component provided the product had been installed, operated and maintained in accordance with manufacturer’s instructions and subject to the conditions laid out in these warranty terms and conditions. Depending upon the product concerned, and the nature of the fault reported it might be necessary for it to be returned to our workshop for assessment and subsequent repair/replacement. Where a replacement is approved instead of a repair the replacement will be of similar age and condition as your original product and will benefit from the balance outstanding of the original warranty or six months whichever is the longer.

Please note Ace Direct does not know how or for what purpose you, the end user, will use the Product or what items you will store in it and therefore will not be responsible for stored contents. Ace Direct strongly recommends that you insure the stored materials for any loss that may occur arising from a fault in the Product.

Extended warranties of greater duration than indicated above may be offered on certain products in selected markets. These will be in accordance with the terms contained in this document but subject to additional terms and restrictions as advised in the documentation pack accompanying the product where applicable.

Items Covered: 

Refrigeration system components: Compressor; thermal cut out; condenser; evaporator; separator; drier; refrigerant gas and lubricating oil

Electronic components: Display and control board; power supply board, relays and contactors
Miscellaneous components: LED lights, air circulating fans and electric motors

Main Exclusions and Limitations:

The above warranty shall not apply to the following;

-Consumable items such as batteries, controller, screen, buttons, light bulbs and light tubes, fuses, etc are limited to a 30 day warranty.

-Potentially high wear and tear items such as door seals/gaskets, locks and keys, feet, wheels or castors, shelves and supports, drawer fronts or compartment flaps, power leads and plugs are limited to a 90 day warranty

-Faults arising from fair wear and tear, misuse, accidental damage, modification, incorrect or failed services to the unit, failure to follow the manufacturer’s instructions, abnormal storage or working conditions, willful damage or negligence by the user are not covered by the warranty..

-If an Ace Direct product is the subject of electrical performance testing, repair or attempted repair by third parties without the prior approval of Ace Direct then the warranty is invalidated.

-Where a product requires installation by qualified personnel, and that installation is not carried out by a Ace Direct employee or authorised contractor, then the warranty is limited to parts only and subject to the return of the defective part(s)

This warranty extends only to the Ace Direct product itself. Except as provided above, Ace Direct shall have no liability to the Customer in respect of the Product’s failure to comply with the warranty set out above nor any loss in relation to stored materials, potential revenue or profit, goodwill, indirect or other consequential losses of any kind.  The above states Ace Direct’s  entire liability in respect of defects in the Product other than any liability for death or personal injury directly caused by Ace Direct negligence which shall not be limited or any liability which cannot by law be limited. Except as set out above, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

Ace Direct reserves the right to charge the user, or initiator of a claim under this warranty, if the Product is subsequently found not to be faulty, or any fault present falls outside the scope of the warranty as a result of one or more of the exclusions listed above. Charges will be made at our normal service rates for labour, parts, travel or freight, and any other associated costs incurred by Ace Direct in respect of inspection and subsequent repair or disposal of customer’s property that falls outside the scope of this warranty.  

Warranty Procedure:

If you believe your Ace Direct product to be faulty in the first instance please contact the Ace Direct using the contact details below. In order for us to process your call we will need the following information:

   -The product code for the faulty equipment

-The serial number of the product (see below)

-A copy of the original invoice or delivery note

-An indication of the fault or problem

-The address and location of the unit

-Name, telephone number and email address of the person responsible for the product with whom we should liaise over further action.

What you can expect from Ace Direct:

Our objective will always be to provide you with an appropriate solution as rapidly as possible. This may mean asking you questions, or requesting that you to make checks or adjustments to provide further information in order to narrow down the issue. 

The procedure will be as follows:

-Your details and those of your product (as indicated above) will be recorded on our system against your product’s unique serial number.

-We may make suggestions for a solution over the phone, or you may be put in contact with a technical advisor.

-It may be possible to resolve the problem or provide an indication of the next step during your initial call. However if this is not possible we promise to call you back within one working day with further information.

-You will receive a confirmation email with a unique call reference number by email within 30 minutes of completing your call to us.

-Where an engineer is required to attend site we will do our best to get one to you within 3 working days

Contact details:

Ace Direct After Sales Support 
Direct telephone line: (01) 4586743   087 9240133 (weekdays 09.00 to 17.00)
Email:  info@acedirect.ie

Any exclusions contained within this warranty do not affect your statutory rights.